Our company's mission is to offer high quality services and products to all travelers, converting an ever-increasing number of passengers to customers achieving continuous growth of sales and profitability.
Our vision is to continue standing out globally among the most significant companies in the Travel Retail Industry, achieving full customer satisfaction and continuously improving the return for shareholders.
Our values reflect in our daily business, such as:
Priority to customers:
For us Customers are the focal point of all our efforts. We believe in excellent customer service and to offer them the best products at competitive prices within a modern and attractive environment. For us, all travelers are special and our main concern is to fully satisfy them.
Quality
We strive towards assuring the quality of all the products and services we offer.
Respect to our people
We rely on our human resources and always act with understanding and respect to their needs. We believe in meritocracy and see in constant training and development of our people. We offer them a pleasant work environment characterized by teamwork and open communication.
Innovation
We constantly seek innovative commercial proposals and cooperation, determining factors for our growth. We develop new business activities and constantly devise new ways to improve our performance.
Efficiency
We pursue the fulfillment with quality all the goals we set. We seek more efficient ways to manage and cut down our operating costs. We aim at the constant growth of our financial figures and reward shareholders' trust by maximizing the return on their investments.
Major turning points in the company’s history
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1979
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The company was set up with 2 shops.
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1998
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An agreement was signed allowing duty free items to be sold exclusively at points of exit from Greece (airports, ports, border stations) until 2048. Listing of the Company’s shares in the Athens Exchange with issuance of 7,625,000 new shares and public offering of 7,525,000 shares.
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1999
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Decision of the European Commission for the abolition of duty free sales to passengers traveling within the EU (July 1).
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2000
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The subsidiary, Hellenic Distributions S.A., was set up. That company provides ship chandling services for cruise liners, ferry boats, merchant vessels and other ships chandlers, army bases and embassies, distributing internationally renowned brands via its network, running retail outlets within Greece.
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2001
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The new Athens International Airport at Spata officially opened with three Company shops within its premises.
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2003
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A shareholders’ agreement was signed between the Agricultural Bank of Greece, FolliFollie S.A and Germanos S.A. for the acquisition of 40% of the share capital of the Company and the delegation of the company’s management jointly to FolliFollie S.A and Germanos S.A.
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2006
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Acquisition of LINKS LONDON LTD.
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Acquisition of an additional 25% of the shares by FolliFollie which belonged to Germanos S.A.
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2007
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Acquisition of ELMEC SPORT S.A.
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2010
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Merger of the companies FolliFollie S.A., HELLENIC DUTY FREE SHOPS S.A. and Elmec Sport S.A. all absorbed into HELLENIC DUTY FREE SHOPS S.A. The merger will be completed in 31.12.201
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Awards & Acclaims
Hellenic Duty Free Shops has been ranked in the 7thplace among the companies with the best return on equity according to the “European Business Magazine 2005”. Moreover it has been recognized by “The Duty Free & Travel-Retail Database & Directory” amongst the15 largest companies worldwide based on sales and the 3 largest based on earnings. In 2008 the Athens Chamber of Commerce and Industry awarded the company with the Export Activity 2007 prize. Whilst, it is in the 9th place with "The World's Top 50 Giant Operators, 2009'' accrding to the Swedish Generation Research.
The company today
Hellenic Duty Free Shops operates a network of 90 shops at 45 locations (airports, border stations, and ports) nationwide. The company has the exclusive right of taking advantage for selling duty free and duty paid products at all exits from Greece.
Products
The company offers a wide range of perfumes, cosmetics, liquors, tobacco products, confectionery, Hellenic and International food, clothing, jewelry, watches, travel accessories and brands such as Folli-Follie, Burberry, Hermes, Bulgari, Hugo Boss, Juicy Couture, Armani Jeans, Korres, Mastiha Shop, Swarowski, Swatch, Tissot, etc.
Brands
| Souvenirs |
| At HELLENIC DUTY FREE SHOPS you will discover a wide variety of ceramic items, byzantine icons, museum replicas, t-shirts, kompologia, amulets, card-postal, travel guides, CDs of Greek traditional music and many more souvenirs. |
New store
Ermenegildo Zegna announces its newest store opening
at the Athens International Airport
Athens, March 2011. Ermenegildo Zegna unveils its latest boutique at the Athens National Airport, covering 50 square meters, of luxury retail. The new Ermenegildo Zegna Boutique disseminates in the most eloquent way the Zegna philosophy and lifestyle, through the Italian aesthetic.
The new boutique brings the elegant men’s high fashion Italian brand to the departure intra Schengen area of the Athens International Airport. The interior, designed with a travel retail concept in mind, highlights the brand’s modern style, elegance and commitment to perfection.
The shop showcases the World of Zegna, with the Zegna Sport and upper casual collections presented alongside a limited line of accessories – providing numerous wardrobe suggestions to the elegant modern man who is always on the move.
The Zegna group was founded in 1910 in the town of Trivero, in the Alpine province of Biella. A century later Ermenegildo Zegna Group is a world leader in the luxury men’s clothing industry, with over 550 stores in 86 countries, recognized for the unrivalled quality of its textiles, products and service.
Open: Sunday - Friday 05:00 - 21:00
Store locator
